Privacy Policy
Effective Date: 11/17/2025
Relay Works ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS authentication and communication features.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information
- Phone numbers for SMS authentication and communication
- Email addresses
- Account credentials and authentication data
- Payment information (processed by third-party providers)
SMS Information
When you use our SMS services, we may collect:
- Phone numbers you provide for SMS authentication
- SMS message content for verification purposes
- Delivery and receipt information
- Usage patterns and frequency of SMS interactions
Technical Information
We automatically collect certain technical information, including:
- IP addresses and device identifiers
- Browser type and operating system
- Usage data and analytics
- Log files and error reports
How We Use Your Information
We use the information we collect to:
- Provide and maintain our SMS authentication services
- Process and verify your identity through SMS verification
- Send you service-related communications
- Improve our services and develop new features
- Comply with legal obligations and prevent fraud
- Provide customer support and respond to inquiries
SMS Consent and Opt-In
Important SMS Consent Information
By providing your phone number and using our SMS services, you expressly consent to receive SMS messages from Relay Works for authentication and service-related purposes.
- SMS services are provided for authentication and account security purposes
- You may receive verification codes, security alerts, and service notifications
- Standard message and data rates may apply
- SMS consent is not required to use our service, but is necessary for SMS-based authentication features
- You can opt-out at any time by texting STOP to our SMS number
- For help, text HELP to our SMS number or contact support
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our services
- SMS Providers: Phone numbers and message content are shared with our SMS service providers to deliver authentication messages
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. SMS verification codes are typically deleted shortly after use.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- SMS Opt-Out: Opt-out of SMS messages by texting STOP
- Portability: Request a copy of your data in a portable format
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Relay Works
Email: support@relay.works
Privacy inquiries: privacy@relay.works
Text HELP to our SMS number for immediate assistance